Reimagining Management - Process Measurement

What you can expect to get from the paper

This paper will provide new insights into the measurement of business process performance and how this is critical to the process-centric view of management. The paper draws on both theoretical concepts, the Leonardo ProMeasure methodology, and practical case studies to illustrate a comprehensive and effective approach to organization performance management. Having considered the content of this paper, the reader will be able to:

• understand the purpose and use of a process measurement
• see the relationship between organization and process performance
• prepare for the challenges of creating a process measurement system
• improve the management of organizational performance
• focus on what really matters—the creation, accumulation, and delivery of value to customers and other stakeholders