Those organizations that truly understand and anticipate their business needs and have a good knowledge of how to best leverage their scarce business resources have great advantage in the marketplace. Those that truly understand how the internal processes needed for a healthy business can be innovative, lean and changeable, do better than others. There is no doubt that a solid process foundation is needed to connect the dots. This connected process structure is essential to become more modern and ensure that all business resources are optimally aligned towards a common goal. To do this, we need to design and align our intellectual and physical assets and shared capabilities using Business Processes as the glue in tracing all work to enterprise objectives. From this we can scope, analyze and design new ways of working using process innovation and improvement practices and models. These will help us to realize new business model intent and prescribe what’s required technically as well as organizationally and culturally. This highly participative workshop will delve into all aspects of Business Processes from the design of new process capabilities and alignment with the highest strategic level and everything in-between.
The workshop introduces a systematic approach for your company’s including business process architecture, modeling, redesigning and improving specific processes. It will tackle traditional process improvement and cover the differences required by a digitalized approach which requires an emphasis on data integrity from end to end.
The why of BPM
The core concepts of Process Design and Improvement
Business Process Management and Related Disciplines
Discussion: What is your BPM maturity and readiness?
Enterprise Stakeholder Analysis: the ‘Why’ of the end-to-end perspective
Workshop: Who are your enterprise stakeholders and what is value for them?
Business Process Architecture: The bigger picture
Workshop: What is your Business Process Architecture?
Process Prioritization: Choosing where to focus
Workshop: What are your Process Change Priorities (Pain-Gain)?
Workshop: What is your Business Area Concept Model?
Workshop: What are your project goals?
Process Project Scope
Workshop: Scoping the Process and Project
Model the Current Business Process
Workshop: What is the current process model?
Measuring Process Performance
Workshop: What is your Process Performance Scorecard?
Analyze the Business Process
Group Workshop: Analyze the Existing Process
Workshop: What are some potential innovations and new process design ideas?
Redesign the Business Process
Workshop: What is your new design for the process?
Human Change Management: Perceptions, Politics and Communications
Workshop: What are your stakeholders' concerns and how will you communicate to mitigate them?
This class will be of benefit to professionals and managers of all types involved with planning and designing new business models, organizational change and enabling business processes to adapt and innovate continuously.
This program will operate over a period of two weeks focusing on a key aspect of process design improvement, BPM, business architecture, and related disciplines.